Agents, AI, Change Management, Critical Thinking, Judgment, Leadership

Engineering Judgment: The More We Automate, the More Work There is for Humans

Automating Judgment Out In an Amazon warehouse in Baltimore, roughly 300 full-time workers were fired between August 2017 and September 2018 for being too slow at picking, packing and moving items. That was close to a tenth of the building’s workforce. Not one firing required a human manager’s approval. Amazon’s system tracked “time off task,”… Continue reading Engineering Judgment: The More We Automate, the More Work There is for Humans